The 15 Levers of a Client Solutions Manager: Proven Strategies to Reduce Churn, Drive Expansion, and Maximize Customer Lifetime Value

De: Jordan Keller

Narrado por: Virtual Voice

In today’s competitive business landscape, customer success is no longer just about solving problems—it’s about building long-term partnerships, driving growth, and maximizing customer lifetime value (LTV).

The 15 Levers of a Client Solutions Manager provides a proven framework to transform client relationships, reduce churn, and unlock expansion opportunities. Whether you’re a seasoned CSM, an aspiring customer success leader, or a business executive looking to improve retention, this book delivers actionable insights that will elevate your approach.
Inside, you’ll discover 15 essential levers that high-impact CSMs use, including:

✔ Tie-Downs and Anchors – Securing customer commitments and setting clear expectations.
✔ Feedback Loops and Proactive Check-Ins – Identifying and addressing risks before they escalate.
✔ Value-Driven QBRs and Strategic Account Planning – Aligning product value with customer business goals.
✔ Expansion Strategies and Customer Advocacy – Turning adoption into revenue growth and building brand champions.
✔ Renewal Management – Ensuring seamless contract renewals through proactive engagement.
With real-world examples, data-driven insights, and practical strategies, this book will help you strengthen customer relationships, drive measurable success, and turn customer success into a competitive advantage.

If you’re ready to elevate your customer success strategy and maximize business growth, this book is your ultimate guide.