Step by Step Customer Service

Limited Time Special Launch Price Now On The 'Step by Step Customer Service' kindle edition identifies elements of good service, providing customer service and responding to customer complaints. Inside this book will reveal in an easy to read format: • Understand the terms ‘customer care’ and ‘customer service’ • Identify participants in the service chain and their role in the customer service process • Understand the significance of the customer and good customer service to an organisation • Identify personal and interpersonal factors that influence the service situation • Apply good standards of personal presentation and grooming • Understand how to portray a positive customer attitude, be motivated, interested, and responsive Containing easy to read and simple step-by-step instructions to guide through the learning process this is suitable for frontline workers and business owners alike! Scroll up and click buy now for 'Step by Step Customer Service'