Service with a Smile

Unlocking the Secrets of World-Class Hospitality

Learn what sets leading companies apart in terms of customer service and hospitality– from Apple to Spotify and Nike, in this refreshingly detailed how-to guide from author David F. Leuchter. This is an exhaustive yet sound analysis of the inner workings of the customer service and hospitality industry, combined with some down-to-earth advice gathered from his own experiences after several decades working in the industry. The author shares some insightful tips on persuading your customers, showing them that you care, personalizing their needs, and making them feel seen and heard in ways that improve their loyalty.

Author David F. Leuchter, like so many of us, has been on his own journey of discovery as a client relations specialist, gaining invaluable experience within the customer service and hospitality industries. He enjoys sharing his revelations through writing. In this book, he shares his wisdom with readers to satisfy their curiosity for effective customer service and hospitality strategies.

This book will reshape how you think about customer service and give you the tools to transform and refine everything you've been doing in your business. And it shouldn't matter that you are a one-person army striving to make your customers feel seen and heard or a member of a large team working round the clock to redefine industry standards. Starting from the first day you were hired to stock shelves or serve coffee, you've had the opportunity to develop the critical elements of great customer service – patience, professionalism, and people's first attitude, as described in this book. You already have those to a given extent. Now, this book shows you how you can amplify and apply them in meaningful ways to transform your entire business.

David’s unique insights will give you the resources you need to reinvest yourself, transform your customer service habits and capitalize on the strengths you already have.