• Exceeding Customer Expectations

  • What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
  • De: Kirk Kazanjian
  • Narrado por: Gary Telles
  • Duración: 8 h y 20 m
  • 4.1 out of 5 stars (16 calificaciones)

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Exceeding Customer Expectations  Por  arte de portada

Exceeding Customer Expectations

De: Kirk Kazanjian
Narrado por: Gary Telles
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Resumen del Editor

What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? Drawing upon time-tested strategies that have propelled Enterprise, the nation's number-one car-rental company, from a single location in St. Louis to a $9-billion global powerhouse, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition. It involves a simple philosophy espoused by Enterprise founder Jack Taylor: "Take care of your customers and employees first, and the profits will follow."

By mastering this principle, Enterprise has earned an enviable reputation as one of the world's best companies to work for, won countless customer-service awards, and enjoyed a nearly unbroken streak of record profits.

Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

©2007 Literary Productions (P)2007 Books on Tape

Reseñas de la Crítica

"This love letter to Enterprise Rent-A-Car is also a comprehensive case study on how a company grows from an idea into a multibillion-dollar corporation within its founder's lifetime." (Publisher's Weekly)
"Classy people create classy companies, and there is no more classy - or successful - company than Enterprise Rent-A-Car." (Warren Buffett, Chairman and CEO, Berkshire Hathaway)

Lo que los oyentes dicen sobre Exceeding Customer Expectations

Calificaciones medias de los clientes
Total
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Historia
  • 4.5 out of 5 stars
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    0
  • 1 estrella
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  • Total
    3 out of 5 stars
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    4 out of 5 stars
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    3 out of 5 stars

Was a good biography about Enterprise

Would you recommend this book to a friend? Why or why not?

This was good if you're looking for a biography about the history of Enterprise Rent a Car, but not many of the ideas were new or very actionable in different organizations.

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