-
Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- Narrado por: Volker Niederfahrenhorst
- Duración: 8 h y 12 m
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Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Die Zukunft des Kundenservice ist grün!
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Resumen del Editor
Die Energiepreise explodieren. Gleichzeitig erwarten Kund:innen, dass Unternehmen nachhaltig agieren. Das stellt diese vor die große Herausforderung, auf die Kosten zu schauen, ohne dabei die Erwartungen ihrer Geschäftspartner zu vernachlässigen.
Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft.
Peter Weidling holt die Unternehmen bei ihrer doppelten Herausforderung ab. Er zeigt Lösungsansätze und Best Practices zum nachhaltigen Wirtschaften für Dienstleistungsunternehmen – zum Beispiel wie der Service weitergedacht und mit innovativen Ideen verbessert werden kann. Gleichzeitig macht er Vorschläge, wie sich mehr Umsatz generieren lässt, um damit Kosten für nachhaltiges Wirtschaften zu kompensieren.
In deiner Audible-Bibliothek findest du für dieses Hörerlebnis eine PDF-Datei mit zusätzlichem Material.
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