Dealing with Difficult People

How to deal with nasty customers, demanding bosses and uncooperative colleagues

De: Roberta Cava

Narrado por: Virtual Voice

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. It is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller (23 publishers in 17 languages) outlines proven techniques that help workers 'keep their cool' in a variety of situations including: Calming angry customers Handling annoying subordinates, co-workers and bosses Dealing with sarcasm and the 'silent treatment' Preventing abusive language and behavior Recognizing and circumventing office politics Sexual Harassment and Workplace Bullying In chapter two, learn all about the 115 ways try to manipulate others and how to deal with them.