Resumen del Editor

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
Copyright 2019-2026 MSP Radio
Episodios
  • AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty Gulleson

    AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty Gulleson
    Apr 13 2026
    The episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by the introduction of agent-based artificial intelligence (AI) solutions. According to Speaker B from Tectonic, legacy systems and accumulated technology debt create significant structural pressure on IT providers to modernize, while rapidly advancing AI technologies modify the interface between clients and service providers. The discussion specifically identifies agentic AI as a driver of this shift, fundamentally altering the nature of tasks such as software development, help desk support, and client interaction. A key development discussed involves the replacement of costly, static integrations with dynamic agent-based processes. Speaker B provided a real-world example in which AI was used to transfer data from an ERP system to a bank, bypassing the ERP vendor’s $50,000 per year API licensing model and executing the required workflow with approximately eight hours of labor. This case shows how AI is already enabling both operational cost reduction and workflow acceleration, but only when organizations are able to clearly define outcomes and trust new toolsets over legacy infrastructure. The shift is confirmed by observable adoption among some industrial and B2B clients, even as highly regulated sectors include strict no-AI clauses in contracts. The episode also surfaces secondary pressures such as resistance within higher education and government to AI adoption, citing explicit prohibitions in master service agreements. Despite this, organizations focused on increasing workflow velocity are expressing demand for AI-driven automation, highlighting a growing fragmentation in market readiness and adoption strategies. The ongoing reduction in reliance on software interfaces is paralleled by a convergence of roles such as account management, support, and delivery, which further impacts staffing models and operational expectations. For MSPs and IT leaders, these shifts increase the need for robust governance frameworks and risk evaluation when implementing AI. The rapid obsolescence of some technical roles, combined with accelerated depreciation of legacy systems, presents tradeoffs in investment and resource allocation. Providers will need to revisit hiring priorities—focusing less on technical troubleshooting and more on problem scoping, communication, and business analysis. The presence of complex client requirements and explicit contract exclusions of AI further complicate operational planning, reinforcing the need for accountable transition strategies and mature compliance safeguards. Supported by:Zero NetworksHaloPSAScalePad 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
    Más Menos
    21 m
  • Why Remediation Capacity, Not Detection, Now Defines MSP Accountability

    Why Remediation Capacity, Not Detection, Now Defines MSP Accountability
    Apr 10 2026
    The episode identifies a structural shift in the MSP business model: security is no longer a discrete service or line item but has become the organizing principle for operations and accountability. This is driven by an industry-wide trend toward increased automation in both attack and defense, as well as a shift in liability and accountability from vendors to the MSPs themselves. Companies such as Acronis and Anthropic are highlighted for introducing tools that increase the rate and automation of threat discovery, while research and market analysis by Watchguard and Jay McBain indicate that the capacity to remediate, rather than discover, security threats now forms the operational bottleneck. The most consequential development referenced is the acceleration of security automation and vulnerability discovery, specifically through Anthropic's Project Glasswing and Watchguard’s reporting of a 1,500% surge in new endpoint malware variants. Anthropic’s approach—limiting broad release of its model due to potential misuse for rapid exploitation—was supported by partnerships with cloud and technology firms like AWS, Apple, Google, and Microsoft, backed by up to $100 million in usage credits. Watchguard’s data demonstrates that while threat discovery is increasing, the rate of remediation has not kept pace, creating a supply-demand imbalance in skilled security operations. Further reinforcing this trend, Acronis has promoted a 24x7x365 Managed Detection and Response (MDR) tool positioned to let MSPs deliver always-on monitoring without managing a full security operations center. Meanwhile, broader channel and delivery ecosystem analysis by Jay McBain emphasizes that partners, rather than platform vendors, bear primary responsibility for steady-state customer environments. This confluence of developments shifts the value—and the risk—onto the operational capabilities and governance structures of MSPs. Other referenced solutions, such as Zero Networks’ microsegmentation, underscore that containing damage, not just preventing access, is a new business imperative. The operational implication for MSPs and IT providers is a shift from measuring security by tools deployed to measuring and pricing security by demonstrated remediation throughput. Service contracts will need to specify not only what solutions are deployed, but also explicit commitments on response times, closure rates, and SLA-backed operating motions. A lack of clear remediation commitments raises unpriced liability as discovery rates outpace closure capacity. Providers are encouraged to separate vulnerability discovery reporting from remediation progress, build reporting layers that highlight closure rates, and reconsider flat-fee models that do not account for increased operational workloads and accountability risks. 00:00 Closure Is Finite 04:10 Close the Gap 06:32 Govern or Absorb 08:57 Why Do We Care? Supported by: Zero Networks ScalePad 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
    Más Menos
    12 m
  • AI Monetization Remains Out of Reach for Most MSPs, Say GTIA’s Carolyn April and CompTIA’s Seth Robinson

    AI Monetization Remains Out of Reach for Most MSPs, Say GTIA’s Carolyn April and CompTIA’s Seth Robinson
    Apr 9 2026
    The central structural shift examined is the widening disconnect between the vendor-driven narrative of rapid AI monetization and the operational reality faced by MSPs, as exposed by recent research from GTIA and CompTIA. Despite pervasive messaging from technology vendors that AI features are ready for seamless integration and immediate profitability, survey data indicates that most MSPs remain in early adoption stages, lack tangible processes to operationalize AI, and are stymied by workforce and workflow constraints. Supporting evidence is drawn from CompTIA’s data showing that 70% of businesses are still in early AI adoption stages, and only 55% of MSPs expect to turn a profit on AI initiatives in the near term—up from 34%, but well below vendor promises. The majority of current AI activity remains at the individual user level rather than embedded in business-wide workflows, restricting quantifiable ROI and limiting the visibility of productivity gains. Both Speaker B and Speaker C emphasized that most MSPs do not yet have the organizational capability or maturity to move beyond experimentation to operational deployment and monetization. Related developments further illustrate this operational gap. Research cited by Speaker B highlights that only a subset of larger MSPs with more resources have been able to achieve early success with AI, while most are still grappling with process integration, pricing strategies, and talent acquisition. Both GTIA and CompTIA reports suggest that optimism among firms about AI’s potential is running ahead of genuine structural change, with workforce shortages, undefined internal governance, and difficulties in business model adaptation acting as durable barriers. Market sentiment remains positive, but actual organizational transition lags significantly, especially among smaller MSPs. Operationally, this environment introduces heightened risk for MSPs who overcommit on vendor promises without aligning internal processes, workforce strategy, and governance. Dependencies on vendor-supplied AI tools expose firms to pricing uncertainty and potential margin compression, especially as clients begin questioning the value proposition when human roles are replaced by automation. Without formalized internal AI governance and skill development, most MSPs face mounting challenges in demonstrating measurable ROI, adapting delivery models, and sustaining service margins. The implication for decision-makers is the need for prudent, phased adoption—prioritizing internal process maturity and realistic expectations over rapid adoption in response to vendor pressure. Supported by: CometBackUpTimeZest 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
    Más Menos
    35 m
Todavía no hay opiniones