Why I Shared My Worst Patient Review Publicly

Most clinics do everything they can to hide bad reviews…

So why would did I turn a 1-star review into content?

Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast

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EPISODE BREAKDOWN

[00:00] – Content Needs To Connect

[01:06] – Therapist 60 Day Check In

[02:09] – Performance Wins And Feedback

[04:14] – How To Run Performance Reviews

[05:55] – Coaching And Metrics Focus

[08:07] – Metrics Culture And KPIs

[11:30] – Owning The One Star Review

[17:32] – Real Apologies Not PR

[18:07] – Why Reviews Drive Calls

[19:52] – Ask In Person First

[20:42] – Text Link with instructions And Make It Easy

[21:46] – Follow Up Without Spamming

[22:30] – QR Codes For Reviews

[23:51] – One QR Landing Page

[24:41] – Learning Versus Doing

[26:45] – AI School Model For PT

[31:08] – Education Incentives

Be honest… do you respond to your bad reviews or ignore them?

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Want to Connect with Dave?

Book a strategy call:

https://clarity.fm/davekittle/expertise/physical-therapy-merger-acquisitions-valuations-healthcare-marketing-sales

Thinking of selling your practice or partnering?

https://www.fieldmakergroup.com

Connect with Dave:

Email: [e-mail]

Instagram: @davekittle https://www.instagram.com/davekittle/

LinkedIn: https://www.linkedin.com/in/davekittle/

or

Call (646)-781-8884

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