Rising HVAC Costs Push Repair-First Strategies and New Technician Skills

In this episode of HVAC Chats, Nicole Krawcke, head of content of Contracting Business, speaks with Peter Cappucciotti, CEO of Bluon Inc., about the evolving service landscape in the HVACR industry. Cappucciotti shares insights on the industry’s shift from replacement-driven revenue to repair and retrofit strategies, driven by rising equipment costs, new regulations, and financing challenges. The discussion also explores the growing skills gap, the importance of technician training and diagnostics, and how real-time technical support and artificial intelligence are reshaping service performance. Contractors will gain practical guidance on improving efficiency, reducing callbacks, and future-proofing their workforce in a rapidly changing market.