The Rise of the Mortgage “Citizen Developer”: How AI Is Rewriting the Rules with Steve Stone and Bobby Palmer

This episode dives into one of the most important shifts happening in the mortgage industry today: the rise of the “citizen developer” and the acceleration of AI-driven innovation. As technology evolves at an unprecedented pace, forward-thinking lenders are no longer waiting on vendors to build solutions—they’re creating their own. In this conversation, we explore how AI is empowering mortgage professionals to automate workflows, integrate new tools in hours, and fundamentally rethink how loan origination and servicing operate. From improving productivity to gaining a competitive edge in MSR strategy and recapture, this discussion highlights what it takes to stay relevant—and win—in a rapidly changing market.