Behind The LNER Uniform: Kindness, Culture And Inclusion On The Railway

In this episode of the We Are PoWEr Podcast, Simone Roche MBE sits down with Carter Goodby BEM and Paula Bullock from London North Eastern Railway (LNER) to explore what the rail industry really looks and feels like when people are placed at the heart of the work.

From “cake-box kindness” to inclusion networks and leadership in action, this conversation shares how small, everyday choices can shape both customer experience and workplace culture in powerful ways.

Carter and Paula share real stories from the frontline to the boardroom—highlighting how authenticity, visibility, and the right support systems can create environments where both colleagues and customers thrive.

In this episode, we cover:
• What life is really like inside LNER
• Empowering frontline teams
• The role of employee networks and visible role models in driving inclusion
• Leading with authenticity, visibility, and follow-through
• Why systems and processes are key to helping people succeed
• Carter’s British Empire Medal and the impact of recognising ED&I work
• How everyday conversations can open unexpected opportunities

If you’re interested in leadership, workplace culture, diversity and inclusion, or customer experience, this episode is packed with insight and inspiration.

Find out more about We Are PoWEr here. 💫