Living and Working at Energy Vets Taranaki with Kylie Lindsay - Clinic Services Manager - pt 2/2 - 1034

Leadership, Succession, and Coming Home: Kylie Lindsay on Growing People at Energy Vets

Kylie Lindsay began her journey with Energy Vets answering after-hours phones. More than twenty years later, she’s Clinic Services Manager, shareholder, and now a director of the Taranaki practice.

In this second half of Julie South’s conversation with Kylie, the focus shifts to leadership and the kind of veterinarian Energy Vets is looking for as the clinic grows its companion animal team.

Kylie describes the senior vet role as someone who enjoys teaching, builds relationships across the whole practice — including large animal vets who rotate through the companion animal team — and can bring both clinical and business thinking to the role.

The conversation also explores how Energy Vets develops people over time. Kylie shares stories of nurses and vets who have left to work elsewhere — including Australia and overseas — and later returned to the clinic with new experience that benefits the whole team.

Kylie also talks about becoming a shareholder and director in the business — an opportunity the existing directors created by changing the clinic’s constitution so a non-vet could join the ownership group.

She reflects on how ideas from the frontline have shaped the clinic — including the team workshop that led to the name Energy Vets and the creation of a dedicated call-handling hub behind reception to improve client service.

In This Episode

00:04 – Introduction to part two of the conversation with Kylie Lindsay
01:25 – The kind of veterinarian Energy Vets is looking for in the senior role
03:27 – Life outside the clinic: family, horses, and becoming a grandmother
04:25 – Why people often return to Taranaki after time away
06:07 – Staff leaving for opportunities and later returning to the clinic
07:48 – How returning staff bring new experience back into the team
08:24 – Examples of nurses who left, developed their careers, and returned
10:34 – Kylie becoming a shareholder and director in the business
10:59 – What it means to be invited into ownership as a non-vet
12:24 – “Skin in the game” and the open-door culture at Energy Vets
13:33 – Developing a shareholding pathway for future leaders
14:56 – How leadership listens to ideas from the team
15:27 – The team workshop that led to the name Energy Vets
16:39 – Creating the reception call-handling hub
18:45 – How the hub works day to day across both clinics
20:33 – Julie’s closing reflections on Kylie’s journey and leadership

Hiring Link

EnergyVets is currently looking for an experienced small animal veterinarian ready to co-lead the companion animal team and mentor the next generation of vets.

Learn more here:
careers.vetclinicjobs.com/energyvets

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