112. The Problem with Billable Hour Targets & What to Measure Instead with Radhika Dutt
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112. The Problem with Billable Hour Targets & What to Measure Instead with Radhika Dutt
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What happens when the metrics we rely on to measure success start pulling us away from the outcomes we actually care about? From internal performance to billable hour targets, many of the systems we use were designed to create clarity, but over time, they can distort behavior in ways that are hard to see until the impact is already felt.
In this episode, I sit down with author Radhika Dutt to explore how this dynamic shows up not just in legal work, but across industries, and why optimizing for the wrong metrics can quietly undermine client relationships, team wellbeing, and long-term growth.
Get full show notes, transcript, and more information here: agileattorney.com/112
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Follow along on LinkedIn: linkedin.com/in/johnegrant
Follow Radhika on LinkedIn: linkedin.com/in/radhika-dutt