TiPS Episode 26 0318 - ASAP Digital Alarm Protocol Wrap-Up w/Morgan Hertel

What happens when alarm data stops crawling through the system and starts moving the way modern emergency communications should?

In this episode of TiPS: Today in Public Safety, Fletch takes a closer look at the ASAP Digital Alarm Protocol and why it matters far more than most people realize.

Joining the conversation is special guest Morgan Hertel, CTO of Rapid Response Alarm Monitoring, bringing firsthand insight into how alarm monitoring, automation, and richer data are reshaping the connection between the monitoring center and Public Safety.

This is not just another back-room tech upgrade for alarm companies. This is about speed, accuracy, automation, and getting critical information from the monitoring center to the ECC without the old routine of voice relay, repeated callbacks, human transcription errors, and wasted time. In other words, fewer opportunities for the message to get mangled before help is even on the way.

Fletch and Morgan break down how ASAP helps move alarm notifications directly into Public Safety workflows, why that improves accuracy, and how richer data can support better decision-making when seconds count. They also dig into the bigger picture: why modernization in alarm handling is not just a convenience issue, but a Public Safety issue.

If you work in alarms, ECC operations, NG911, monitoring centers, CAD integration, or Public Safety technology, this episode connects the dots between automation and real-world response.

This episode explores the promise of the ASAP Digital Alarm Protocol, the operational value of cleaner and faster alarm delivery, and why the future of emergency communications depends on systems talking to each other without sounding like a bad game of telephone.

TiPS: Today in Public Safety is hosted by Fletch, a NENA-certified ENP, bringing you the latest, most informative, and sometimes controversial takes on emergency communications.

For more updates and insights, follow @Fletch911 on social media, visit 911tips.com for the full archive, read the blogs at Fletch.tv, and learn more at Fletch911.com.

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