Episode 14: Replaced by Robots - When AI Takes Your Order

The robots are coming for our jobs... and honestly? They're doing pretty well :0

In this episode, I put AI to the test by running real customer service role plays with two different AI's: Miles from Sesame and Claude from Anthropic. I threw them both into the fire ;) First, as a server dealing with an angry customer complaining about a tiny salad, then handling a happy, chatty table just looking for a good time. I even dropped an F-bomb to see if they'd flinch. Spoiler... they didn't.

The results? Uncomfortably impressive. Miles brought the jokes and the laid-back energy, while Claude went straight to problem-solving like a seasoned pro. Both offered free food without checking with the manager (a big no-no in real restaurants), and neither one could read the room... because, well, they don't have eyes.

In this episode:

• Testing two different AI's in angry vs. happy customer scenarios
• Why AI servers can't read body language or catch sarcasm
• The problem with giving away free food without manager approval
• How close are we really to robot servers replacing humans?
• Why this technology is exciting and terrifying at the same time

If you've ever wondered whether a robot could do your job, or if you're a little nervous that the answer might be yes, this one's for you!

Perfect for service industry workers watching the AI wave roll in, tech-curious listeners, and anyone who's secretly worried a chatbot might be more polite than their last server.

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