‘Gaslighting’: Jonny Williams discusses AI chatbots used for therapy

Jonny Williams, who covers health-related topics for the Journal, said researchers found troubling patterns in chatbot responses after feeding them scripts over several months and prompting the technology to act as mental health counselors.

“Even after putting iterations of different prompts into the AI chatbot, the chatbot was still violating ethical guidelines for counseling,” Williams said. “It was doing things like gaslighting, false empathy and giving advice that didn’t line up with guidelines.”

Williams said the research was prompted by recent headlines showing more people are turning to AI chatbots for mental health counseling. He said the trend comes at a time of high demand for therapists and limited resources.

Despite the concerning trends highlighted in the research, Williams said, “it’s not surprising that people will turn to ChatGPT.”

“You can essentially have a free therapy session whenever you want,” he added.

Williams also discussed a recent story examining proposed legislation aimed at capping administrative and glucose-monitoring costs that help drive up the price of insulin. He said the economic impact of insulin costs totals $1.5 billion annually in Rhode Island, according to the American Diabetes Association.

“It’s glucose-monitoring strips and the administration of insulin that research has shown can be just as expensive, if not more expensive, than insulin itself,” he said. “So it ends up adding up for families who have to monitor their blood sugar levels.”

Later in the show, Dan and Eli talked about the “stories we wish we wrote,” including:

Dan’s picks

• Meet the Cranston man who was barber to the mob by Pamela Watts, Ocean State Media
• Legal fight foreshadowed Plant City’s closure by Alexandra Leslie and Eli Sherman, 12 News

Eli’s picks

• Lizzie Borden House says coffee shop owner owes $160K for defamation by Dan Medeiros, The Fall River Herald News
• Dreier youngest to win district spelling bee in North Providence by Luzjennifer Martinez, The Valley Breeze

Watch “Behind the Story” Thursdays at 10 a.m., 1 p.m. and 8:30 p.m. on the WPRI 12+ TV app.

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It airs on TV (Sundays at 8 a.m. on FOX Providence and 11 a.m. on The CW Providence), and will be available on demand through the WPRI 12+ app and right here on WPRI.com.

“Behind the Story” is hosted by Eli Sherman and Kim Kalunian of 12 News, along with Dan McGowan of the Boston Globe.