Episode 251 - Implementing Unreasonable Hospitality and Customer Success at Your Shop With Ruth Wisniewski
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Episode 251 - Implementing Unreasonable Hospitality and Customer Success at Your Shop With Ruth Wisniewski
-
Narrado por:
-
De:
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Ruth Wisniewski, Senior Director of Customer Success at Vehlo. Ruth shares how her team at Vehlo elevates client experience by helping shops leverage software to meet their goals, from boosting efficiency to increasing car count. The discussion explores the importance of building a favorite brand through “moments of truth” in the customer journey, and the role company culture plays in delivering exceptional service.
00:00 "Vehlo Customer Success Leadership"
03:48 "Streamlining Your Shop's Experience"
07:40 "Building Culture Around Experience"
10:46 "DIY Car Fixer Fails"
15:14 "Creative Problem-Solving Improves Outcomes"
18:13 "Sales vs. Customer-Centric Approach"
20:30 Shady Shopware Setup Concerns
25:25 "Customizable Customer Experience at Vehlo"
26:56 "Empowerment Through Vehlo's Support"
31:08 "Customer Experience: A Guided Reflection"
35:50 "Cost of Goods Discrepancy"
36:44 "Reading Release Notes Religiously"
42:16 "Lion's Mane and Nerve Healing"
45:49 "Recovering Without Surgery"
47:06 Lion's Mane for Focus?
52:14 "Best Banana Pudding Ever"
53:18 Raleigh's Amazing Food Scene