New Year, New MSP 2026
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If you run an MSP and are already exhausted in week one of 2026, this episode will feel uncomfortably familiar—and very useful. Marv turns a week of ISP upgrades, hospital time, and junior-tech misadventures into a concrete set of New Year resolutions you can actually implement.
=== Why Listen
- Hear real-world stories: ISP upgrades over Christmas, SD-WAN cutovers, and co-managed headaches.
- Learn why underpricing attracts bargain hunters and destroys margins—and how to fix it.
- Get a simple framework for quarterly (or monthly) margin audits by service category.
- See how to separate “basic support” from “cybersecurity” using surcharges or tiered bundles.
- Understand why disciplined client onboarding, baselines, and security gap plans reduce tickets and churn.
- Pick up a practical “no after-hours alerts” rule to protect your and your team’s mental health.
- Discover the value of peer mastermind groups and free communities like ASCII Spark, Pax8 groups, IT Nation, and SMB Community.
- Enjoy a fun MSP-themed “Top 10 things clients say before the server crashes” list.
=== Links from the Show
- MSP Radio (by Dave Sobel): https://www.mspradio.com
- Small Biz Thoughts (Carl Palachuk): https://www.smallbizthoughts.com
- ASCII / ASCII Spark: https://www.ascii.com
- Pax8: https://www.pax8.com
- ConnectWise IT Nation: https://www.connectwise.com/theitnation
- SMB Community (Karl Palachuk’s community): https://www.smallbizthoughts.org
- PodFest Expo: https://podfestexpo.com
- Star Trek Prodigy: https://www.startrek.com/shows/star-trek-prodigy
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
- Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
- Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
SHOW INFORMATION:
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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