#8 Get Off the Phone 📞 How Answering Your Own Calls Is Killing Your Trade Business

In this episode, Wayne and Andy tackle a brutally honest topic most tradesmen don’t want to hear:

👉 If you’re still answering your own phone… you’re holding your business back.
Full stop. End of.

This week’s conversation dives deep into why taking calls yourself destroys productivity, kills your pricing confidence, and keeps you trapped as the “local guy who does everything” instead of a real business owner.

Inside this episode:

• 📵 Why answering your own phone instantly caps your growth

• 💁‍♀️ Why women outperform men in admin, customer service & call handling (stats don’t lie)

• 🧠 The emotional bias that makes YOU terrible at quoting — and why office staff fix it

• 💼 How a female voice on the phone elevates your brand, reputation, and perceived value

• 🔧 The difference between a tradesman mindset and a business owner mindset

• 🕒 How many hours you’re wasting every week flicking between jobs and admin

• 🤯 The hidden lost revenue when you miss calls or call customers back “later”

• 📈 Why outsourcing your calls isn’t a cost — it’s one of the best investments you can make

• 🧩 Why you MUST have a job management system before getting admin support

• 🔥 The real reason customers won’t pay your new prices… and how admin staff fix it

• ☎️ How missed calls sabotage every pound you spend on marketing (listen to last week’s episode!)

This is a big wake-up call for tradesmen who:

• want to charge more 💷

• want to appear more professional 🧑‍💼

• want to scale a real business 🚀

• want more time back with their family ❤️

• want to stop being chained to the phone like a 24/7 emergency hotline ☎️🔥

If you want less stress, higher profits, and a business that grows without you doing everything…

Get off the phone.
Get someone in the office.
Grow like a real business.

💬 Got questions about hiring, systems, or call handling?
Drop Wayne or Andy a message or jump into the Off The Tools community on Facebook. 🦁🔥