Paula MacKenzie, CEO at Pizza Express: From Paper Rounds to the Boardroom
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Episode Guest
Paula MacKenzie is the CEO of Pizza Express, with a career spanning leadership roles across the food, drink, and hospitality sectors. Known for her drive and authenticity, Paula brings a bold, values-led approach to business and team culture.
Episode Timestamps:
0:00 Introduction
0:24 Paula’s First Job – Paper Rounds and Earning Freedom
2:23 Young Paula Saves for a Stereo – The Power of Incentives
3:38 What Drives Paula’s Determination?
5:03 What Paula Would Tell Her Younger Self
6:00 Paula on Staying True to Who You Are
7:47 Paula on Boundaries, Values & Handling ‘Darling’ Moments
10:33 From Paper Round to Career Steps – Paula’s Journey Begins
12:04 Why Paula Left Accountancy for Industry
14:46 Paula on Feeling Like an Outsider in Finance
16:05 Lessons from Innocent – How Paula Learned to Break the Rules
18:24 The Show Must Go On – Paula on Doing It Anyway
19:25 Becoming CEO – Paula’s Cross-Functional Climb
22:57 Paula on Imposter Syndrome & Reframing Thoughts
24:56 What Paula’s First Day as CEO Really Felt Like
27:08 Paula’s 4 A’s Framework for Leading From Day One
30:00 The One Life Lesson Paula Swears By
31:41 Quickfire with Paula – Pizza Orders, McFly & Collabs
34:43 Strong Roots and Giving Back – Paula’s Perspective
36:00 Paula’s Duvet Flip – Doing What She Loves Every Day
Episode Partners
📊 Compare the Market
Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.
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