Lead Through Difficult Conversations
Proven Strategies to Stay Calm, Listen Deeply and Communicate Clearly in the Workplace
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Este título utiliza narración de voz virtual
Unlock the skills that set exceptional professionals apart.
In today’s fast-paced, multicultural, and often virtual workplace, your ability to handle hard conversations can make or break your success. Whether it’s addressing poor performance, negotiating with a client, resolving a conflict, or delivering tough feedback, the conversations you fear most are often the ones that matter most.
Lead Through Difficult Conversations is your go-to playbook for turning these high-stress moments into leadership wins. Inside, you’ll learn how to:
✅ Stay calm and manage your emotions — even when tensions rise
✅ Master active listening to truly understand, not just respond
✅ Read non-verbal communication and body language to uncover what’s unsaid
✅ Communicate clearly and respectfully across digital channels and different cultures
✅ Resolve conflict with professionalism and rebuild trust after hard discussions
Filled with real-world examples, actionable frameworks, and reflection prompts, this book doesn’t just tell you how to communicate better — it transforms how you show up in every conversation.