Hemal Shah, Product at OpenAI on Building ChatGPT for Enterprise Work

Hemal Shah is a seasoned product leader currently serving as Product lead at OpenAI, where he focuses on integrating ChatGPT into workplace tools like Slack and developing features such as company knowledge powered by GPT-5. Previously, he was VP of Product, Head of Growth, Monetization & Expansion at Atlassian, Chief Product Officer at Root Inc. (NASDAQ: ROOT), and held product roles at Instagram (co-creator of Threads and DMs), Meta (consumer wallet & identity), and Twitter (Developer Tools like Crashlytics).

• From consumer social products to enterprise AI: lessons building at Instagram, Atlassian, and OpenAI
• How ChatGPT is becoming a core workplace tool—and what “AI-native productivity” really means
• Product leadership at scale: monetization, growth, and decision-making inside category-defining companies

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