Why SMBs struggle with AI, but how they can also win

AI may be reshaping the enterprise world — but what about small and mid-sized businesses? In this episode of Today in Tech, host Keith Shaw speaks with Ed Kiesling, Chief AI Officer at Progress Software, about the unique challenges and opportunities SMBs face when adopting AI. From limited budgets and data hurdles to the pitfalls of agentic hype and governance gaps, Ed explains how smaller companies can succeed by starting small, prioritizing outcomes, and enabling employees. Topics Covered: AI strategy differences: Enterprises vs SMBs Common mistakes SMBs make with AI Build vs. buy: Choosing the right AI tools Risk management, governance & explainability Realistic use cases and quick wins Agentic AI and the road ahead