Why Your Team Doesn’t Feel Seen – And What Great Leaders Do Differently

In this episode of the Marketing 4 Business podcast, Scott sits down with Rachel Kwok, Executive Officer of the National Kitchen and Bathroom Association (NKBA), to unpack what great leadership really looks like – and why most business owners are missing the mark.

Rachel shares how she leads a passionate, high-performing team by prioritising emotional intelligence, listening deeply, and aligning work with individual values. From one-on-one catch-ups to open culture meetings, this is practical, real-world leadership advice you’ll want to steal.

You’ll learn:

• How to build a team culture where people speak up and step up
• The key to making staff feel seen, heard, and valued
• What most leaders get wrong about managing creatives
• How to run standout events your industry actually wants to attend
• Why feedback is a goldmine (and how to use it better)

If you're leading a team and want them to perform at their best (not just tick boxes) this episode is for you.

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