Conflict Resolution for Tech Careers with Yvette Durazo | Ep050

Episode Information Show NotesTechnical skills land you the job. People skills determine everything that comes next. Yvette Durazo brings conflict resolution expertise to Silicon Valley tech companies. As a professional mediator and coach, she helps technical professionals navigate the transition into leadership roles. She teaches at universities and works with companies to build conflict intelligence throughout their organizations. This episode tackles a gap most bootcamps and certifications ignore. You can master Python, ace the PM certification, and still struggle when team dynamics turn difficult. Yvette explains why project managers need influence skills nobody warned them about, how unresolved conflict creates measurable health costs, and why companies should budget for these skillsets differently. Episode Highlights: Manuel and Yvette discuss the inevitable shift from technical work to people management. Most engineers and developers focus on hard skills early in their careers. Then they move into project management or team leadership and discover a new challenge: working with people they don’t directly supervise. Yvette shares her experience teaching conflict resolution in project management certificate programs. The programs teach scheduling, budgeting, and timeline management. They rarely prepare students for influencing stakeholders across the organization. That gap creates real problems when projects involve multiple departments. The conversation moves into conflict health. Yvette describes how prolonged workplace stress affects cortisone levels, cognitive function, and physical wellbeing. Employees operating in constant fight-or-flight mode can’t access creativity or innovation. Companies lose productivity and face increased absenteeism. You’ll hear why Yvette advocates for moving conflict resolution training from learning and development budgets into risk management. The training gets cut first when budgets tighten if leadership sees it as optional development. Treating it as risk mitigation changes the conversation. The episode closes with Yvette’s perspective on “bringing your whole self to work.” She suggests companies would benefit more from supporting employees to bring their healthy selves to work instead. Key Takeaways: – Technical expertise alone won’t carry you through leadership transitions – Project management inherently requires influence skills across reporting lines – Workplace conflict creates measurable physical and mental health impacts – Fight-or-flight responses eliminate creativity and productivity – Conflict resolution belongs in risk management, not just Learning and Development – Companies benefit from employees bringing their healthy selves to work About This Week’s Guest: Yvette Durazo works as a professional mediator and coach in Silicon Valley. She specializes in helping tech leaders develop conflict intelligence. Her work includes teaching university courses, coaching individual leaders, and facilitating organizational conflict resolution. She’s the author of “Conflict Intelligence Quotient.” Resources Mentioned: Book: “Conflict Intelligence Quotient” by Yvette Durazo Subscribe to Career Downloads: Get weekly career advice from tech leaders managing their own career journeys. Available on all podcast platforms. #CareerDownloads #ConflictResolution #TechLeadership #CareerDevelopment TranscriptionManuel Martinez: Welcome everyone. My name is Manuel Martinez, and this is another episode of Career Downloads. For each episode, I basically hit the refresh button, bring on a different guest, to learn more about their background and their experiences, to really uncover actionable advice that you can use as you’re managing your own career. I’m excited for today’s episode, because I have with me Yvette Durazo. And she’s not what you would consider your tech… Your typical tech worker.