Train for Anticipated Problems
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Train for Anticipated Problems
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Narrado por:
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De:
"Training is useless if it's not enforced."
Notable Moments
[05:32] Anticipating problems is the foundation of training.
[07:31] Enforcement matters just as much as teaching the standard.
[08:58] Customer expectations reveal what training should cover.
[13:31] Frontline experience exposes blind spots leaders miss.
[15:29] Standards create consistency across every location.
Great service comes from anticipation, clarity, and consistent training. Lee Cockerell shares practical lessons on how organizations can prepare for the problems they know are coming, learn from customers and employees, and build standards that ensure consistent service at every location. He explains why training must be enforced and how frontline workers reveal what excellence really looks like. Anticipating challenges is the key to creating a safe, reliable, and enjoyable customer experience.
Read my blog for more from this episode.
Resources
CockerellStore.com
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
Travel Guidance
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