Why are people calling on the phone more than in the past?

Why Clients Are Calling Insurance Agents Again instead of just sending emails and text messages? What is going on at you insurance agency.

In this episode, we break down a surprising shift happening across the insurance industry: clients are picking up the phone again. After years of relying on email, portals, and text messages, more customers are calling their insurance agents directly—and the trend is stronger than ever.

We explore the forces behind this change, including rising insurance complexity, digital communication fatigue, increasing anxiety around renewals, and the renewed desire for human expertise. If your agency’s phone is suddenly ringing nonstop, you're not imagining it. Something real is happening.

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In This Episode, You’ll Learn:
Why digital fatigue is driving people back to voice communication
How rising premiums, new exclusions, and carrier pullouts are increasing client anxiety
The role of trust and emotional reassurance in today’s insurance landscape
Why email and text communication are failing more often
How AI and automation are influencing client expectations
The demographic shift affecting communication preferences
What agencies can do to adapt to this trend—and reduce bottlenecks

Who This Episode Is For:
Insurance agency owners, producers, CSRs, brokers, and anyone looking to understand current client behavior and improve service workflows.

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