Ep: 174: Voices of Student Success: AI Chatbot Provides Resources, Early Alerts

This series of Voices of Student Success focuses on uses of generative artificial intelligence in higher education and how technology can support student success goals.

As generative AI tools become more common, a growing number of young people turn first to chatbots when they have questions. A survey by the Associated Press found that among AI users, 70 percent of young Americans use the tools to search for information.

For colleges and universities, this presents a new opportunity to reach students with curated, institution-specific resources via chatbots.

In the most recent episode of Voices of Student Success, Jeanette Powers, executive director of the student hub at Western New England University, discusses the university’s chatbot, Spirit, powered by EdSights, and how the technology helps staff intervene when students are in distress.

Hosted by Inside Higher Ed Student Success reporter Ashley Mowreader, this episode is sponsored by Strada Education Foundation.

Read a transcript of the podcast here.