Continuous Improvement: In Service of Others

What happens when you combine theater, legal expertise, and a passion for public service? Gene Burk, Connecticut's Director of Procurement Programs and Services, brings his unique background to transform how government procurement serves citizens.

Burk's refreshingly simple method for measuring success—"Ask"—highlights his commitment to continuous improvement through stakeholder engagement. By organizing his team to proactively seek feedback and understand real-world needs, procurement becomes a strategic partner rather than a bureaucratic hurdle. This approach extends to supplier relationships too, recognizing that creating positive experiences for vendors ultimately benefits citizens through better contracts and service delivery.

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