S6 E7: Ask a Dispatcher - Behind the Scenes with Amanda Wilson

What happens when you flip a switch and nothing happens? Behind every power outage is a team of dedicated professionals working around the clock to restore your service. At the center of this operation are dispatchers - the unsung heroes who coordinate everything from routine maintenance to emergency response.

Amanda Wilson, Operations Center Supervisor at Jones-Onslow EMC, pulls back the curtain on the dispatcher's world in this eye-opening conversation. Discover the intricate dance of technology, teamwork, and problem-solving that unfolds when your power goes out. Most outages are detected automatically through advanced metering systems before you even call, but Amanda explains why your reports of specific issues like downed trees or damaged equipment dramatically speed up restoration times. Whether you're curious about how your electric cooperative works or appreciate the satisfaction of understanding the systems that power modern life, this conversation illuminates the human element behind every watt of electricity flowing through your home.