Strengthen your organisation’s future – master the fundamentals of quality and root cause analysis today. Join our community, learn from global experts like Jeff Naylor, and create a culture of stability, performance, and excellence. Visit https://www.enterpriseexcellencegroup.com.au/ or connect via LinkedIn to get involved.

Quality, root cause analysis, continuous improvement, operational excellence, problem solving, psychological safety, cause tree, five whys, process control, standardisation, reactive mode, training, leadership, culture, performance.

Welcome to Episode 194 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Jeff Naylor on the podcast and community event with us today. Jeff is the Managing Director of Sirf Round Tables, an organisation truly focused on helping organisations create a better future. Sirf Round Tables do all sorts of amazing things around operational excellence and maintenance and all topics, but a particular one, which I experienced many years ago, was around root cause analysis (RCA) and quality. Without a baseline of quality and root cause capability, there are all sorts of things that play out.

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Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.

Connect with Jeff Naylor on LinkedIn: linkedin.com/in/jeff-naylor-56555623. Call him on 0409 535 239 and email him at Jeff.naylor@sirfrt.com.

1. Review your organisation’s quality and RCA practices – are they reactive or proactive?

2. Implement simple Pareto charts to focus on the highest-priority issues.

3. Train frontline leaders in Five Whys and root cause thinking to build grassroots capability.

4. Establish clear standards and visual management to stabilise operations.

5. Develop psychological safety – encourage and reward problem identification, not punish it.

6. Connect with Enterprise Excellence Community to access live events, workshops, and site tours.

7. Book into a Root Cause Analysis Workshop with experts like Jeff Naylor or attend one of the upcoming Enterprise Excellence events.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.