American Airlines

Inside the Main Cabin

The 2015 re-edition has been reviewed, proof-read and augmented to consider your feedback and comments. And, naturally, the story remains the same: late 2013, tired of my road warrior life, I felt the whinny needs to share my experiences flying on American Airlines • Chronically delayed flights • Infected tray tables • Tap water contaminated with fecal substance • Complete lack of information from the gate agents • Absolute refusal to take responsibility on schedule and operations • Clear denial of any sort of liability • Fragile Information Technology Infrastructure • Shameless lies to explain why planes are diverted • Numerous technical problems, and • Unequal Customer Services • Inefficient gate agents and unfriendly flight attendants • Undertrained or incompetent pilots… I wanted to share my frustration, and inform passengers of their rights. And, as always, enjoy your flight!