AI for Customer Service

Artificial Intelligence Basics for Customer Service Careers

De: Lise Pilot

Narrado por: Virtual Voice

Artificial intelligence is transforming customer service faster than any technology before it. Chatbots, AI-powered ticket routing, automated summaries, and personalized support are no longer “future tools” — they are already reshaping how customer service teams work today.

AI for Customer Service is a practical, beginner-friendly guide designed for customer service professionals, team leads, managers, and career-changers who want to understand AI without a technical background.

This book shows you how to use AI as a teammate, not a replacement — helping you respond faster, reduce repetitive work, improve customer satisfaction, and future-proof your career in customer experience.

Instead of focusing on theory or code, this book focuses on real, everyday customer service scenarios and how AI can support them.

In this book, you’ll learn how to:

• Understand generative AI and large language models in plain English

• Use AI tools like ChatGPT and customer service platforms responsibly

• Handle FAQs, repetitive inquiries, and ticket backlogs with AI support

• Improve ticket triage, routing, and escalation workflows

• Deliver consistent, personalized service across chat, email, phone, and social channels

• Maintain your brand voice while using AI-generated responses

• Build daily AI habits that save time and reduce burnout

• Use AI for training, skill development, and career growth in customer experience

• Stay ethical, transparent, and human while working with AI

What makes this book different:

• Written specifically for customer service and support professionals

• No technical jargon or coding required

• Real-world examples drawn from modern support teams

• Includes 100 ready-to-use AI prompts for customer service

• Focuses on protecting the human side of service while embracing automation

Whether you work in a call center, help desk, SaaS support team, retail customer service, or are preparing for a career in customer experience, this book gives you the clarity and confidence to work with AI — not fear it.

AI is already changing customer service.
This book shows you how to stay relevant, valuable, and human in the age of AI.