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最新ビジネスマナーと 今さら聞けない 仕事の超基本
- Narrado por: 宮本 ゆみ子
- Duración: 8 h y 44 m
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Resumen del Editor
ビジネスマナーだけでなく、仕事への心構えや
円滑な人間関係を築くコツなどを図解を交えて解説する仕事の入門書。
身だしなみや挨拶の仕方などの基本から
SNSやチャットツールの使い方など最新のネタまで網羅。
正規、非正規、フリーランス……すべての働く人に対応。
【出版社からのコメント】
新入社員研修ができなくても、この一冊があれば安心!
「ビジネスマナーがこの一冊だけで習得できる!」と小規模企業様から大好評!
若手社会人向けのビジネスマナー書の決定版『最新ビジネスマナーと今さら聞けない仕事の超基本』。
発売から1年を経て7刷3万6000部の重版となりました。
新型コロナウイルス感染拡大防止のため新入社員研修がおこなえず、
現場の先輩社員がビジネスマナーや仕事の仕組みをイチから教えなければならないような場合でも、
この一冊があればスムーズに新入社員指導ができると、小規模企業様から好評をいただいています。
■ビジネスの「どうしたらいいの」?が図解入りですぐわかる
働き方が多様化した現代社会。ビジネスマナーはコミュニケーションのベースとしてますます重要な役割を果たしています。さまざまな価値観を持つ人が互いを尊重し共存し続けていくためにも、また、効率をあげ安全な業務の遂行のためにも、ビジネスマナーが必要です。
『最新ビジネスマナーと 今さら聞けない 仕事の超基本』は、身だしなみや言葉遣いといった従来からのマナーに加え、休暇の取得や出産・育児や介護の際に必要な制度など、社会人なら知っておきたい手続きも幅広く紹介。さらにチャットツールの活用法やプライベートでのSNSとの付き合い方なども、わかりやすいイラストと図解で紹介しています。
【例1】人の呼び方は状況によって変えるべし
社内では「山田さん」と呼んでいる先輩社員も、社外に出れば「山田」と呼び捨てにします。では、役職がついている人を社外の人に紹介する場合は「?部長の佐藤です」といったように、名前の前に役職をつければスマート。会話の中で登場する場合は、いちいち役職名をつけずに「佐藤」と呼び捨てにするほうがよいでしょう。新入社員でも基本のルールは同じです。
【例2】ビジネス電話で「もしもし」はNG!
電話に出るのも仕事のうち。最初のうちは緊張するかもしれませんが、慣れずに出られるようになるには数をこなすしかありません。個人電話ではないので、「もしもし」はNGです。会社のルールに従って、「お電話ありがとうございます」など明るい声で電話に出ましょう。
【例3】退職時のスケジュールや手続き
近年、退職はカジュアルにできるようになりつつありますが、そのルールやマナーは案外知られていません。本書では「引継ぎの方法」「退職時の書類」などのほか、「退職までのカレンダー」も紹介。退職が決まったら参考にしてみては。
【例4】これはNG!チャットツールの使い方
スピード重視なのでかしこまった「お世話になっております」などの形式的なやりとりは不要。すぐに本題に入って。また、カジュアルなやり取りになるとはいえ、「笑」や「!」は避けたほうが賢明。意外と見落としがちなのが時間外の発信。相手が個人のスマホを利用している可能性があるほか、そもそも時間外労働をしないよう調整するのも仕事のうちです。
また、自分の生産性をいかにして向上させるかといったビジネスマインドにまで言及。1日の仕事の配分や心理的に負担の大きい仕事のやり方まで、ありとあらゆる困りごとにも対応。まさに、社会人の第一歩を踏み出す新入社員に知っておいて欲しい知識や姿勢を網羅しています。
本タイトルには付属資料・PDFが用意されています。ご購入後、PCサイトのライブラリー、またはアプリ上の「目次」からご確認ください。
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