A World of Inspiring Listens

Our editors have curated a catalog of listens featuring insights from the most influential leaders, experts, and innovators.

CUSTOMER SERVICE

Ways to keep your customers happy and coming back for more.
Setting the Table
    The Transforming Power of Hospitality in Business
    
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        Danny Meyer
    
    


    
    
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        Danny Meyer
    
    


    
    Length: 5 hrs and 33 mins
    1,123 ratings
    Overall 4.5
  • Setting the Table

  • The Transforming Power of Hospitality in Business
  • By: Danny Meyer
  • Narrated by: Danny Meyer
  • Length: 5 hrs and 33 mins
  • Abridged
  • Overall
    4.5 out of 5 stars 1,123
  • Performance
    4.5 out of 5 stars 913
  • Story
    4.5 out of 5 stars 915

Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?

  • 3 out of 5 stars
  • Solid

  • By Jay on 12-04-07
Hug Your Customers
    The Proven Way to Personalize Sales and Achieve Astounding Results
    
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        Jack Mitchell
    
    


    
    
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        Jack Mitchell
    
    


    
    Length: 7 hrs and 54 mins
    125 ratings
    Overall 4.5
  • Hug Your Customers

  • The Proven Way to Personalize Sales and Achieve Astounding Results
  • By: Jack Mitchell
  • Narrated by: Jack Mitchell
  • Length: 7 hrs and 54 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 125
  • Performance
    4.5 out of 5 stars 111
  • Story
    4.5 out of 5 stars 108

Revised and updated for the first time - here is the 200,000-copy staple praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world."

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.

  • 5 out of 5 stars
  • Interesting story packed with useful information

  • By Stittsville Shopper on 04-24-15
The Thank You Economy
    
    
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        Gary Vaynerchuk
    
    


    
    
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        Gary Vaynerchuk
    
    


    
    Length: 5 hrs and 41 mins
    2,322 ratings
    Overall 4.5
  • The Thank You Economy

  • By: Gary Vaynerchuk
  • Narrated by: Gary Vaynerchuk
  • Length: 5 hrs and 41 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 2,322
  • Performance
    4.5 out of 5 stars 1,984
  • Story
    4.5 out of 5 stars 1,971

The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline.

  • 3 out of 5 stars
  • Gary is fun, but the book is a bit shallow

  • By Scott T. Hards on 02-28-12
Be Our Guest
    Perfecting the Art of Customer Service
    
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        The Disney Institute,
    
        
            
            
                
            
        
        Theodore Kinni
    
    


    
    
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        Barry Abrams
    
    


    
    Length: 5 hrs and 26 mins
    442 ratings
    Overall 4.5
  • Be Our Guest

  • Perfecting the Art of Customer Service
  • By: The Disney Institute, Theodore Kinni
  • Narrated by: Barry Abrams
  • Length: 5 hrs and 26 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 442
  • Performance
    4.5 out of 5 stars 396
  • Story
    4.5 out of 5 stars 392

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

  • 2 out of 5 stars
  • Too long and repetitive

  • By M. Decker on 03-11-16
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