At one point in this book, the author gratuitously tosses in the fact that she has ADD, and maybe that explains how disappointing this book was. I bought it because of the idea in the title, which I think is a profound concept. However, after starting off with an anecdote on that idea in the introduction, absolutely nothing in the actual chapters amplifies on it. Worse, an anecdote she tells later in the book completely contradicts what I thought was the idea of "The Way You Do Anything is the Way You Do Everything." Here's what she writes:
[Her father broke his arm and they went to the emergency room.] "The people who worked at the hospital were so efficient and so kind. They constantly checked in on us, and went out of their way to answer questions, explain, and make us feel understood... The funny part was we are pretty sure they didn't know what they were doing. They didn't cast my father's arm well; two doctors had slightly different stories but then seemed to get on the same page. I actually had to help the intern put the cast on because he seemed a little confused. But we didn't care. We felt so taken care of that we were just thankful."
What this story conveys is that the people touches override knowing what you are doing and delivering professional expertise. And that is exactly the spirit in which she wrote the book: It doesn't matter whether or not the reader gets what the title promises, or learns something valuable and unique, as long as the stories in the book are entertaining (which they are).
How ironic, and how sad.
If like me, you were looking for insights from a master coach into human nature and how people can change, you should read Marshall Goldman's books. Forget this one! It's extremely superficial and offers nothing more than entertainment.