Pretty good book with some not-so-common sense about how to interact with people. As a non-salesperson being put in a salesperson role, I found Non-Manipulative Selling gave me "permission" to be a good guy, and just help people out. Something I could definitely get behind!
Unfortunately the Kindle edition has unreadable graphics, and the charts were never inserted. Only a note "GARY insert chart here".
Decent book, but you might get more out of the paper version.