Ms. Chopra is one of those rare people who can turn hands-on work experience into tips for others. She has held leading positions in the software industry for some time. This experience has prompted her to write what amounts to a manual on effective communication and crisis prevention/clean-up.
The good news is that the author’s suggestions are not limited to the corporate world. They can be superimposed on any group or individual—with some modification. After all, there are always crises and misunderstandings to face on any level.
The author shows us that such drawbacks are opportunities for growth in disguise. Some of my main takeaways follow:
• Listen to your intuition.
• Get feedback from people at all levels, including you.
• Analyze every crisis after it takes place.
• Evaluate your group’s strengths, weaknesses, opportunities, and threats.
My thanks to Ms. Chopra for translating valuable life experience into guidelines we can all use. This book is a great reminder that nothing can replace efficient communication and damage control.