According to Rodd Wagner and James K. Harter of the Gallup polling organization, "The evidence is clear that creation and maintenance of high employee engagement, as one of the few determinants of profitability largely within a company's control, is one of the most crucial imperatives of any successful organization." Their research contained in this book (pp. 18-19) identifies companies with engaged workers have significantly less turnover, less employee theft, fewer accidents, less absenteeism, higher customer service scores, higher productivity and profitability, and earnings per share.
Authentic Conversations is about developing engaging relationships. Trust, engagement, and personal accountability grow out of the conversations we have within the workplace and elsewhere. This book provides an array of ideas and pathways to authentic, engaging conversations.
As a CPA, I enjoyed the insights provided in Chapter 3 "The Myth of Holding Others Accountable." It identifies as much as managers want to control and hold others accountable, their success is one-sided and failures abound. Understanding and true accountability flows from honest, meaningful dialogue that Jamie and Maren Showkeir demystify in this book.
In my opinion, leaders and followers who aspire to be future leaders should read this book. It provides a breath of fresh insights and strategies for success.