My concern with this book upon ordering it was that it would be intended for Execs with a large budget, and how they can allocate those resources to keep their employees happy. I'm glad I was wrong.
This book is good for anyone in a leadership position, and provides explicit examples on how to empower your employees.
The authors break this up into seven principals:
1. Set clear standards: While it's important to "play nice" in the office, the authors explain how to do so in a way without jeapordizing the standards you hold for your team.
2. Expect the best: This pricipal essentially adopts the The Pygmalion Effect. i.e. When you see the best in your employees, they will soon live up to your expectations.
3. Pay Attention: Often cited but overlooked is the need to simply walk around and say 'Hi' to your employees and ensure they know you are there for any support they need.
4. Personalize Recogniztion: Although it goes without saying, this chapter encourages leaders to ensure recongnition is unique to each employee or group of employees.
5. Tell the Story: This chapter focuses on the importants of placing recongition into context. i.e. Instead of saying "John did a great job", find ways to capture the audience by telling the story of his accomplishments.
6. Celebrate together: This chapter really just encourages leaders to ensure that recognition is public.
7. Set the Example: The authors encourage leaders to ensure they hold themselves accountable in their pursuit of following the principles defined in the book.
The final chapter provides offers "150 Ways to Encourage the Heart". Really this is just a breakdown of the seven principles defined above. Those who have very little time can simply read this chapter (with the other chapters defining WHY) to execute their ideas. Admittingly, some of them are little "out there", such as "Go to Clown School so you can learn to laugh and joke around more", or "Interview and actor". I just went through the 150 and circled the 30-40 that I want to ensure I institute into my leadership skills.