Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren't, both lose. It's no longer sufficient to get clients to buy - a salesperson must also help the client reduce costs, increase revenues, and improve productivity, quality, and customer satisfaction.
The narrator makes me sleep. And the selling skills are too theoretical, such as No Guess. Selling is an art rather than a precise science. This audiobook is too left brain-driven. Not creative and street smart enough as selling should be!!
16 of 23 people found this review helpful
When customers are truly thrilled about their experience with your product or service, they can become outspoken "evangelists" for your company. This group of satisfied believers can be converted into a potent marketing force to grow your universe of customers.
Read this book once. Great read. One of the best book on creating buzz and loyal customers.
2 of 2 people found this review helpful
Napoleon Hill, born into poverty in 1883, began writing as a reporter for small town newspapers while just a teenager. When industrialist Andrew Carnegie commissioned him in 1908 to interview over 500 successful men and women to help prove his theory that success could be distilled down to a clear-cut formula, Hill met with hundreds of the richest and most famous people of the time.
Great narrator, and loaded with useful tips and principles of success. This book teaches timeless principles. The Laws of Success is the true masterpiece of Napoleon Hill. Think & Grow Rich is a trimmed and summarized version of The Laws of Success. This audiobook is the first time that The Laws of Success comes in such audio version. This is a great audio to put into my iPod and iPhone!!
32 of 34 people found this review helpful
Effective communication is essential in business and in everyday life. The most powerful communicators reach not just our minds, but our hearts: They win our trust. You can learn to impress and persuade people by following Bert Decker's program in You've Got to Be Believed to Be Heard.
This audiobook is too descriptive, and provides nothing new or exciting about great communications. Too basic and common sensical for beginners! Written by a so called "great communicator" (as the author tries to at least give that impression), his presentation is too monotonic and unimpressive. A bit boring and putting listeners to sleep because not much "meat" inside the program. He is not a good story teller either. Also own the first edition of this audiobook and the book. This updated edition is just a superficial update--not many new ideas, new insights, and new skills since its first edition in 1990s. Try "You are the Message" by Roger Ailes. An old book, but more insights!!
6 of 7 people found this review helpful
Are you having difficulty building customer loyalty? Are you bringing in new customers because you can't keep existing ones?
The more services you provide a customer, the more reasons they'll have to give you repeat business. Cross-selling entails building lifetime relationships, problem solving, and even having your customers selling for you! This information-packed program will tell you, step by step, how to build customers for life!
Only the first 10% about Cross-Selling. It is basically about generic customer service. Too common sensical. Really disappointed about the presenter's delivery and music background. Try Tom Hopkins, Zig Ziglar. More street-wise!!
2 of 2 people found this review helpful
This audio is a synthesis of Stephen R. Covey's two-day interactive and intensive workshop on leadership. In this audio program Dr. Covey teaches managers and leaders how to define their contributions, develop greater influence, leverage hidden resources, give constructive feedback, and unleash the full potential of their team against critical priorities.
Same stories, same examples, sample analogies, same tone of voice, same old 7 Habits theories.
The Guru of "Over-Repetition"!
While the world keeps on changing, Covey assumes what he taught are all golden principles, so he failed to change, update his worldviews (paradigms, using his cliche word!), and add new meat to his old dishes. Did he really sharpen his old saw and avoid living on his old golden eggs inside his intellectual comfort zone?
His "new" audiobooks are always recycling his own thoughts. This is very unfair to his readers. We need new ideas, new insights, new information, new examples from him.
He is more like a lazy professor who uses the same old notes to teach every class, every term, while charging his old notes with new school fees each time!
Buyers be aware of his so called "new" products!!
23 of 24 people found this review helpful