In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.
"Do one thing exceptionally"
As the CEO of Zappos.com, Tony Hsieh has achieved phenomenal company growth through revolutionary approaches to marketing, human resources, and customer service. Under his leadership, in 2009, Amazon acquired Zappos with shares valued at $1.2 billion. Tony Hsieh, speaking before a live audience at The Asia Society, on May 26, 2010.
"Love this guy!"