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Richard R. Shapiro

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  • The Welcomer Edge: Unlocking the Secrets to Repeat Business | Richard R. Shapiro

    The Welcomer Edge: Unlocking the Secrets to Repeat Business

    • UNABRIDGED (5 hrs and 14 mins)
    • By Richard R. Shapiro
    • Narrated By Scott Brick

    The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

    Daniel Brilliant says: "A little pompous"
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