In business, many people follow the golden rule. But treating people the way we'd like to be treated can turn off clients or colleagues with different needs, wants, and hopes. The Platinum Rule shows you how to do unto others as they'd like done unto them. You'll discover the four basic business personalities and how to handle them in ways that put them at ease - the key to stronger career prospects, higher productivity, improved customer relations, and fewer conflicts.
While today's technological, social, and economic changes have helped the business world, they have also increased anxiety for employees, business owners, and especially managers. Experts Ken Blanchard and Michael O'Connor offer practical, proven solutions to help managers and their organizations reduce pressure while enhancing productivity.