At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.
"Short, but Mighty"
At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. It's that one extra degree that makes all the difference. Use this powerful metaphor to reach new heights.
If you're going to climb a tree would you rather hire a squirrel or train a horse? That's the premise for this very clever and insightful audiobook. Mac Anderson shares his 30-plus years of leadership experience in a fresh and engaging manner. A must-have guide for every leader - this audiobook will help you hire better people, become a better leader, get more done in less time and ignite your team to perform to their highest potential.
Self-motivation is a subject that has always fascinated me. It can be the differentiator between being energized by life, rather than controlled by its circumstances. Charging the Human Battery is filled with stories and quotes that are designed to engage your brain and your heart, to think about life in a new way...because one idea, if you're ready for it, can change your life forever. Just remember...people are like sticks of dynamite; the power's on the inside but nothing happens until the fuse gets lit. So take a few moments to light your fuse today...and see how high your life can soar.
Think about it, a simple gesture of kindness can make a difference in your day, no matter how small the act. Thank volunteers for their kindness with this beautiful book. Promote the power of kindness in your work place or school. Not only does it make life more enjoyable, it is also good for you. Pass it on! Kindness is like a snowball that's rolling down a hill. Each unselfish act or word is another snowflake that greets the others...creating something much larger than itself in the process.
Change Is Good, You Go First by Tom Feltenstien and Mac Anderson is not your typical business book on implementing change. The 21 stories will inspire you and your team to stop conducting business as usual! This creative audiobook will help you embrace change and realize change can be good!
In 212 Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all.
When Linda Ellis wrote her poem, "The Dash", in one afternoon twelve years ago, it would change her life forever. In 239 words, she captured the "Simple Truths" of why we were put on this earth. Since then, The Dash has been published hundreds of times in books, newspapers, magazines and company newsletters. It has also been read countless times at company meetings, graduations and funerals.
Henry Ford once said, "Whether you think you can, or think you can't …you're right." This one-of–a-kind audiobook addresses what matters most as it relates to your success in life. It will guide you to develop a positive attitude, reduce stress, attack your fears and keep your passion alive! In The Power of Attitude, Mac Anderson, takes you on a journey of personal discovery in this powerful, beautifully written audiobook. It will help you manage your energy levels, keep your soul alive, take new paths, reduce stress, attack your fears, and hang on when the storms blow through.
In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."
The Nature of Success is an inspirational audiobook of Mac Anderson's wisdom and insight on the keys to personal success. An inspirational quote will introduce each "success chapter" followed by two to three pages of insights, unforgettable real life stories, and Mac's favorite quotes on each topic. Anderson's insights take on new life as he brings a solid Christian perspective to The Nature of Success.
"Incredible uplifting book for all"
Everyone could benefit from the simple lessons in this audiobook. Twenty-one short chapters detailing aspects of a happy life, from having "An Attitude of Gratitude" to "Making Peace with the Past". Filled with poetry, stories, and photography to brighten any day and cause reflection over the little blessings in life. If you can't find happiness inside yourself, you'll never find it in the outside world, no matter where you move. Wherever you go, there you are. You take yourself with you. This is the essence of happiness - learning to find inner contentment in any situation.
One choice can change your life. Think about that. One choice, just one, can change your life forever. Simply put, your life today is what your choices have made it, but with new choices, you can change directions this very moment. In One Choice, you'll meet people from all walks of life who made life-changing choices, whether it's switching careers, losing weight, finding financial freedom, adopting a child, giving back to others, and many more. I wrote the book with one goal in mind...to give people ideas and courage to choose better lives for themselves.
Parents work very hard to give their children what they desire. Whether it be the newest video game or the latest fashion, they strive to make their children's lives better. To a Child, Love Is Spelled T-I-M-E reveals the one thing children need the most is often in the shortest supply - their parents' time. The book encourages parents to make time for the things that are truly important.
"Very inspiring worth listening to over and over.."