Showing results by author "Kelly McDonald" in All Categories

A powerful technology for producing change.When we first encountered NLP more than a dozen years ago, we realized it represented a paradigm shift - a completely new way of thinking that makes heightened achievement levels and personal transformation possible.Here's the great reality about NLP: If one person can do something, anyone else can learn how to do it! Now, human excellence can be systematically studied, then reproduced.

The people you work with may be from different generations, different cultures, different races, different genders, or just different philosophies toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity.

Modern gods and goddesses, remote, revered - and like the pantheon of heroes and heroines of ancient myth - possessing great power tempered with flaws. Now, find within this anthology great tales by gifted and award-winning authors who move superheroes from the four-color panels of comic books to the fantastic pages of fiction, stories that will remind anyone who ever wanted to wear a cape or don a cowl of the extraordinary powers of the imagination!

Many White leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough. In It's Time to Talk About Race at Work, Kelly McDonald delivers a much-needed road map for businesspeople.

A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.

La terza edizione dei migliori racconti della collana Future Fiction esplora alcuni temi fondamentali per la fantascienza contemporanea: dal concetto di trasferimento dell’identità, alle ultime scoperte nel campo dell’intelligenza artificiale e del ripristino della memoria danneggiata, passando per gli sviluppi tecnologici applicati all'architettura d’avanguardia.

La prima raccolta di racconti di Future Fiction: Cosa succede a una casa dotata d'intelligenza artificiale quando perde l'inquilino di cui è innamorata? Qual è la coppia perfetta in una versione tecnologicamente avanzata del gioco del corteggiamento? Quanti segreti si nascondono nella villa di Aethra dove si creano "soggetti d'arte" al cui interno è intrappolata una copia senziente della padrona di casa?