Showing results by author "Jim Fleming" in All Categories
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Guys Read: True Stories
- By: Jon Scieszka, Jim Murphy, Elizabeth Partridge, and others
- Narrated by: Bruce Thomas, Hillary Huber, Robin Weigert, and others
- Length: 4 hrs and 56 mins
- Unabridged
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A star-studded group of award-winning nonfiction authors and journalists provides something for every listener, all aligned with the Common Core State Standards. Compiled and edited by real-life literature legend Jon Scieszka, Guys Read: True Stories is a mind-blowing collection of essays, biographies, travelogues, and more, all proving that the truth is most definitely out there.
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Guys Read: True Stories
- Narrated by: Bruce Thomas, Hillary Huber, Robin Weigert, P.J. Ochlan
- Length: 4 hrs and 56 mins
- Release date: 09-16-14
- Language: English
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Human Sigma
- Managing the Employee-Customer Encounter
- By: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Great book for Lean and Six Sigma practitioners and HR personnel
- By Brion Hurley on 04-23-19
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release date: 11-29-16
- Language: English
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