To an outsider, Toyota is hard to understand. The company moves forward gradually while also advancing in big leaps. It is frugal with its resources while spending extravagantly on people and projects. It is both efficient and redundant.
The Toyota Production System may be one of the world's most-vaunted management approaches, but it isn't the only reason for the company's success. A new study reveals that Toyota�s culture of contradictions generates innovative ideas and allows the company to pull ahead of competitors - sometimes incrementally, sometimes radically.