Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
"Painful to listen to"
Hear Ari Weinzweig, founder of the Zingerman's wildly successful restaurants and food-service companies, discuss its humble beginnings in Ann Arbor, Michigan, as well as principles on customer service and handling customer complaints, measuring service, and hiring tips.