Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.
"Great ideas to think about"
This audiobook by four-time Caldecott Honor recipient Jerry Pinkney, makes the story of Harriet Tubman's childhood accessible to very young readers. As a young slave, nicknamed "Minty," Harriet Tubman was a feisty and stubborn girl with a dream of escape, and whose rebellious spirit often got her into trouble. Pinkney's expressive illustrations bring every emotion to brilliant life-from troubled sorrow to spirited hope for freedom.
Because they're doing the day-to-day work, front-line employees see many problems and opportunities their managers don't. But most organizations fail to realize this potentially extraordinary source of revenue-enhancing ideas. The authors of Ideas Are Free use real-world examples from their work with hundreds of organizations to show how to exploit the virtually free, perpetually renewable resource of employee ideas.
From Chelsea House’s Black Americans of Achievement series comes a biography of the great statesman.
Three biographies for middle readers from the bookshelf of Penguin Young Readers Group. First, Barbara Cooney's colorful portrait of a first-lady-to-be. Then, award-winning author Jerry Pinkney makes the journeys of Harriet Tubman accessible to young readers. Finally, a more challenging tale of an 11-year-old girl in war-torn Sarajevo.